Mehr Zeit für Ihr Kerngeschäft
Mehr Zeit für Ihr Kerngeschäft
Enter the German Market Smoothly – Without Setting Up an Office
Since 1999, telepunkt has been supporting international companies that want to establish
themselves in Germany.
We provide professional telephone and assistant services — your virtual office for a lean, fast, and
cost-efficient market entry without your own infrastructure.
If you’re planning to expand into Germany, you know how important local presence is. But setting up your own office is time-consuming, expensive, and full of administrative hurdles.
With telepunkt, you don’t need one. We represent your business professionally, personally, and reliably — from customer acquisition and support to administrative assistance. All without your own office, employees, or legal entity in Germany.
Our services are ideal for Italian and Spanish companies selling complex products like machinery, technical equipment, or investment goods.
No office, no staff, no logistics – just one monthly base fee starting from €69.
Operational within a few days – including German phone numbers, call forwarding, and CRM integration.
German-speaking staff, multilingual options (on request), and empathetic communication that builds trust.
From pilot projects to full-service customer management – flexible and tailored to your needs.
Proven success in B2B communication – we help you focus on what matters most: your core business.
Operate as a pure representative office – we support you with GDPR compliance and local regulations.
For more than 25 years, we’ve worked closely with business clients across Germany, Austria, and Switzerland (D-A-CH region). We understand what matters to German customers: precision, reliability, and long-term relationships.
Our culturally aware communication ensures your brand is perceived professionally and locally aligned – especially in industries like mechanical engineering, industrial equipment, and energy solutions.
1. Handling and forwarding incoming calls
2. Personalized greetings in your company name – just like a local office
3. Dedicated lines for different departments or product lines
1. Active outreach to potential customers in Germany
2. Qualification of inbound leads (interests, needs, contact details)
3. CRM integration for smooth handover to your sales team (e.g., HubSpot)
1. Customer satisfaction and feedback surveys
2. Reactivation of former clients
3. Appointment scheduling, follow-ups, and ongoing relationship management
1. Processing of orders, invoices, and delivery notes
2. Ticketing system for support, claims, and inquiries (with documentation)
3. Integration with your ERP or CRM for real-time updates
1. Scheduling, correspondence, and research
2. Market entry support: local insights, connections to partners or authorities (e.g.,
Chambers of Commerce)
3. Trade fair preparation and after-sales support (on request)
Our modular services can be combined flexibly – from simple call reception to comprehensive sales support, without the cost of a full-service agency.
1. Contact us for a free feasibility analysis
2. Share your briefing (product, target group, goals)
3. Receive a custom offer based on our analysis
4. Launch your pilot phase and scale up after success
telepunkt – your reliable bridge to the German market.
telepunkt – frank schaefer e.K.
Burger Landstraße 23a
35745 Herborn
Tel.: +49 2772 5769-0
hallo(at)telepunkt.de
